A link or QR code does not work

The page says not found

• The athlete was deleted. Deleting kills the code, and pasting the same name back gives them a new one. The old card is dead paper. See Remove a player.
• Your organization is not live yet. Public pages do not render until it is switched on. Everyone’s links will be down, not just one.
• The code was typed wrong. Codes never contain a zero, a one, an O, an I, or a lowercase L, so if somebody read one of those off a card, it is the other character.

The page loads but says donations are closed

The link is fine. Your window is shut, or your district’s is. See Nothing is coming in.

The QR code will not scan

• Too small for the distance. An inch and a half works in the hand, a banner needs four inches or more.
• Printed too light, or on a dark color. It needs to be dark on white.
• Stretched out of square by whoever laid out the sign.
• No clear margin around it, with text crowding the edge.

The printed link under the name always works even when a code will not scan. That is why it is on the card. See How QR codes work.

The wrong athlete came up

The link was for that athlete. Check which row you copied from, and check for two kids with the same first name and last initial on your roster. See How athlete names work.